Warehouse (Head Office) Operations Manager (The Idle Man)

Department / Function:
Head Office (London) ~ Finance, Head Office (London) ~ PA/Admin, Head Office (London) ~ Wholesale
Vacancy Type:
Full Time / Permanent
Closing Date:
31/10/2019
Job Advert Description:

We're looking for an Operations Manager to join The Idle Man to be the glue that holds our organisation together, being responsible for operations, project delivery and strategy.  This is a full time and permanent role, reporting to the Managing Director. 

 

ABOUT THE ROLE

  • Works closely with the Managing Director to identify and support operational improvements across the business
  • Manages external and internal resources to improve customer experience across all customer-facing channels:
    • Tech and marketing functions to analyse and improve conversion rate
    • Content team to develop a measured and on-brand content strategy in line with critical path
    • Studio team to ensure timely creation of brand assets across ecommerce and editorial
    • Customer services team to drive optimal customer engagement across channels and improve Trustpilot ratings/NPS
    • Logistics/warehouse team to analyse KPIs and operational efficiencies
  • Takes on various additional projects as required by the business

 

ABOUT YOU

  • Previous experience working in Operations, Project Management or Finance
  • Solutions focused approach and an ability to think creatively to overcome challenges
  • Ability to raise own profile within the business by developing relationships with internal and external suppliers and management team
  • Ability to delegate effectively and monitor progress of more junior team members